In order to provide exceptional customer service and ensure that your experience at NuGrowth Salon is exquisite, please review and adhere to the policies below:



First-Time Guests

Prior to your first visit at NuGrowth Salon you are required to complete and submit our Hair Assessment Form at least 48 hours prior to your scheduled appointment to confirm the appointment and receive the salon location information. Failure to complete and submit the Hair Assessment Form at least 48 hours prior to the scheduled appointment will result in a "No Show" fee and appointment cancellation.

Payments / Deposits

Our services are “by appointment only” which require first-time guests to reserve a credit/debit card on file prior to confirmation of the appointment. In addition, all services totaling $150 or greater require a prepaid non-refundable deposit. The deposit is deducted from the total cost of services, and the balance is due at the time of the appointment.

Cash, Visa, Mastercard, Discover, and American Express are all acceptable forms of payment. On all debit/credit transactions a 6% convenience fee will be applied. Unfortunately, we do not accept paper checks at this time. An ATM is available on-site.

Lateness

Please call or text (240-343-5627) if you are going to be arriving late. If you are more than 10 minutes late for your scheduled appointment, a $25 Late Fee will be applied to the total cost of service. If you are more than 15 minutes late, we may need to reschedule your appointment for a future date and the "NO SHOW FEE" will be charged for your appointment.

For all hourly services, your appointment time will be charged from the beginning of the appointment regardless of arrival.

No Show

If you do not show for a confirmed appointment you will be charged 100% of your service amount. Future appointments cannot be scheduled until the No-Show Fee is received.

Cancellations

Please give us 48 hours advanced notice if you need to cancel or reschedule your appointment. In the event that you awaken feeling ill or anyone in your household becomes ill please contact us via text message or email to cancel your appointment. Please do not come into the salon if you are feeling sick.

Inclement Weather

In the event of inclement weather that prohibits you from adhering to your scheduled appointment time you may cancel your appointment on the same-day without the application of the "No Show Fee"; however there is no guarantee of availability for rescheduling.
In the event of inclement weather that causes NuGrowth Salon to close, you will be notified via text message communication and efforts will be made to reschedule your appointment for the earliest availability.

Children & Guests

We do not offer salon services are for patrons under the age of 16 years old. At this time, no guests or children are allowed to accompany to your service. Bringing a guest with you to the appointment will result in immediate cancellation and 100% of your service cost will be due.

Satisfaction

We strive for your satisfaction and take pride in our work. If for any reason you are not fully satisfied with your services, please give us a call within 48 hours and we will make every effort to resolve your concerns to the best of our abilities as soon as possible. NuGrowth Salon does not offer refunds.
Updated: June 2020

Guidelines Applicable to COVID-19 Pandemic Protocol for Salon Guests:

Face Cover Required. A face covering that extends over the mouth and nose is required at all times during your service. If you do not have a face covering or if your face covering has not been cleaned within the past 7 days, a disposable face mask will be provided to you.

Personal Belongings. We ask that you limit the items brought into the salon as much as possible to avoid cross-contamination on surfaces. We will provide alcohol pads to clean your mobile devices if in use during your service.

Same-Day Cancellation. In the event that you awaken feeling ill or anyone in your household becomes ill please contact us via text message or email to cancel your appointment. Please do not come into the salon if you are feeling sick.

Sanitation Practices. Please apply hand sanitizer upon arrival into the salon and/or wash your hands before entering the space.